Support
How can I help?
A stuck project, a course question, an account or a billing problem — send it over. A real person reads every message, and I usually come back much faster than the advertised response time.
Have a quick question? The FAQ answers most of them.
Member support
Stuck mid-build? Send the file, the screenshot, the whole mess. Members go to the front of the queue.
Response time: 48 hours
Account & billing
Questions about your account, invoices, payments or access to a product you have bought.
Invoices live in the Paddle portal
General enquiries
General questions, suggestions, partnership ideas or anything else on your mind.
Everyone is welcome, member or not
Members get priority replies
I do my best to help everyone, but Blocs Master members are answered first, within 48 hours.
Faster answers
Before you write
Three things that get your answer to you faster.
- Tell me which version of Blocs and macOS or iPadOS you are on.
- Include a screenshot, or a short screen recording, of what you are seeing.
- Write from the email address on your Blocs Master account.
Questions
Answered already
A single, one-time purchase that unlocks everything on Blocs Master — every video course, every section library, every premium template — plus priority support. There is no subscription and nothing to renew.
The Lifetime Membership is US$349 as a one-time payment, with VAT and sales tax already included. That is the only payment you will ever make.
If you only want the video courses, All Courses is US$99 and unlocks every course on the site — but not the templates or the section library.
No. Lifetime means lifetime — your access does not expire, and you keep everything you have downloaded, forever.
Yes. Every new course, template, library and update is included at no extra cost, automatically. You will never be asked to pay again because a new version of Blocs came out.
Nothing changes unless you want it to. An annual membership gives you exactly what a lifetime one gives you — every course, every template, the whole library — and it keeps doing so until the end of your current period.
The only difference between the two is the renewal date, so moving across is the one upgrade that adds no new content: it simply takes the date off. Sign in and open your dashboard and you will find your upgrade price there, with the returning-customer discount already applied. Nothing lapses in between.
Yes, and you do not have to ask for it. If you have bought anything here before — All Courses, the templates, the Minimalist Library, the standalone WordPress course, or an annual membership — sign in and open your dashboard. Your upgrade price is shown there and the discount is applied at the checkout automatically, with no code to type in.
If the price looks wrong, or you bought under a different email address, write to me and I will sort it out.
Yes. Email [email protected] from your student address and I will get you set up.
Checkout is handled securely by Paddle, which takes credit and debit cards (Mastercard, Visa, Maestro, American Express, Discover, Diners Club, JCB, UnionPay and Mada), PayPal, Alipay, iDEAL, Google Pay, Apple Pay and wire transfer.
Yes. The price on the page is the price you pay — VAT, sales tax and any other local tax are already in it, so nothing is added at the last step. Paddle works out what is due for your country and takes care of remitting it.
If your business has a VAT number, enter it during checkout: the tax comes off and the invoice is issued without it.
No. Everything sold here is digital and delivered in full the moment you pay, so a refund cannot take the courses, templates or project files back. That is why refunds are not offered on the Lifetime Membership or on All Courses.
This is exactly why every lesson list on the site is public, and why three complete courses are free — so you can see the teaching, the pace and the depth before you spend anything. If something has genuinely gone wrong with your purchase, such as a file that will not download or access that has not appeared, write to me and I will fix it.
Invoices and payment details live in the Paddle customer portal. Your name, email and password are on your account page, and everything you own is on your dashboard.